helpdesk@tectronx.com

956-825-1110
956-825-1110
956-825-1110

Software Support

From Software Installation to Custom Development—Expert Solutions to Keep Your Systems Running Smoothly and Securely.

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TecTronx Checklists

Software Support Services

Creating a software support checklist and associated charges depends on the scope of services offered, the complexity of the software, and the needs of the clients. What follows is a “general outline.”

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Installation & Setup

  • Verify system requirements.
  • Install the software.
  • Configure settings for optimal performance.
  • Test the installation.

$100 - $300 per installation

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

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Basic Troubleshooting

  • Identify the issue.
  • Provide step-by-step guidance for resolution.
  • Document common issues for future reference.

$50 - $150 per incident,

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

Coding, laptop and phone in hand with man, programmer and software update, information technology a

Advanced Technical Support

  • Diagnose complex issues.
  • Remote access for hands-on troubleshooting.
  • Apply patches and updates.
  • Performance tuning and optimization.

$150 - $500 per incident or $100 - $200 per hour.

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

Computer with software at office

Software Updates & Upgrades

  • Check for available updates.
  • Back up current settings/data.
  • Install updates/upgrades.
  • Verify functionality after update.

$100 - $250 per update/upgrade.

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

Focused african man wearing headphones watching webinar training making notes study online

User Training

  • Conduct a needs assessment.
  • Develop training materials.
  • Provide training sessions (in-person or virtual).
  • Follow-up support.

$75 - $200 per hour or $500 - $1,000 per session.

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

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Data Backup & Recovery

  • Schedule regular backups.
  • Verify backup integrity.
  • Recover data as needed.

$100 - $300 for recovery or $50 - $150 for backup setup.

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

Software Development Background

Custom Development

  • Gather requirements.
  • Develop custom features or integrations.
  • Test and implement the solution.
  • Provide documentation.

$75 - $200 per hour or project-based pricing starting at $500.

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

Cyber security concept

Security Management

  • Perform security audits.
  • Implement security patches.
  • Monitor threats.
  • Respond to security incidents.

$150 - $400 per audit or $100 - $250 per incident.

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

Man utilizes cloud computing technology on his laptop for data transmission, storage,and retrieval

License Management

  • Track license usage.
  • Renew licenses.
  • Ensure compliance with licensing agreements.

$50 - $150 per license managed.

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

Close up of hacker hand stealing data, man networking on laptop late at night.

24/7 Emergency Support

  • Provide immediate response to critical issues.
  • Offer phone, email, or chat support.
  • Resolve issues outside normal business hours.

$200 - $500 per incident or $150 - $300 per hour.

Get Started

These prices are typical for small to medium-sized businesses and may vary based on location, industry, and the complexity of the software. Please see Additional Considerations.

ADDITIONAL CONSIDERATIONS
  • Service Packages: Offer bundled services for a monthly or annual fee, e.g., $500 – $2,000/month depending on the scope.
  • SLAs (Service Level Agreements): Establish different tiers with varying response times and services included, which can affect pricing.

Request software support.

Use the Help Desk Chat below or this short form to send me a message. 

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